A programme for senior managers responsible for operational processes — featuring an English-language module and a certificate from the London School of Business Administration.

Operations Management. Manage-Driven Business

PROGRAMME START DATE
2 October 2026
3 modules (3 days each)

and a pre-recorded English-language online module from the London School of Business Administration

FORMAT
offline, Kyiv
10 Dobrovolchykh Batalioniv St.

COST

125,000 UAH

Operations Management — a programme for operations directors and C-level executives responsible for operational processes. A practical toolkit for those who manage processes, workflows and capacity — and wish to do so based on data and systematic logic, rather than intuition.

Most operational systems lose their efficiency and ability to scale when a company’s processes exist as separate functions:
— finance and operations are not linked
— sales are not synchronised with production
— marketing creates demand that the business is unable to meet
— decisions are made intuitively rather than on the basis of operational data

As a result, chief operating officers are constantly forced to ‘put out fires’ rather than managing the business holistically and systematically.

Book participation

The uniqueness of the programme

1) The programme is structured around specific tools rather than general management theory. Participants work through more than 20 practical models — Process Ownership, Operating Model Canvas, Scalability Assessment, Lean Waste Analysis, S&OP Logic and others — which provide a comprehensive framework for managing a business’s operational system: from process architecture and metrics to scalability, quality and supply chains.

2) A pre-recorded online module from the London School of Business Administration — the English-language component of the programme, which is internationally recognised. Participants receive a certificate of completion for the ‘Operations and Process Management’ course, confirming their proficiency in operations management in accordance with international standards.

3) The program will be valuable for

– Operations Directors (COOs)
– Operations Managers
– Department Heads advancing in their professional roles
– Leaders responsible for quality and continuous improvement (Lean/Quality Directors)
– Professionals planning to transition into the role of Operations Director or Operations Manager and seeking to systematically prepare for this new level of responsibility

The programme is structured as a comprehensive management cycle

First, participants go through the key business functions — strategy, operational processes, finance, marketing and sales — to view the company as a system, understand the interrelationships and identify areas for growth and limitations. At this stage, a pool of management decisions and ideas for change is formed, addressing the real challenges facing the business.
Next, participants integrate these findings into an updated business model and the company’s future strategy, aligning all functions within a single development framework.
The final module focuses on Change Management — not only to formulate the right decisions but also to ensure their implementation: overcoming resistance, establishing a change process and seeing the transformation through to a successful outcome.

THE TRAINING PROGRAMME INCLUDES

Strategy → where to play and how to win
Operations → how the system delivers results
Finance → how performance is measured and managed
Marketing and sales → how demand is generated and monetised
Finale: integration of the entire business model into a single system through the final training session ‘Business Model: Integration’ based on Osterwalder’s methodology.

This programme is for those who

Manages the company’s operational processes but feels that “something doesn’t add up” — between departments, performance indicators, and resources
Is responsible for operational performance but does not have full control over the entire system
Operates in an environment of constant turbulence — growth, change, and limited resources
Wants to move from managing a single function to developing a systemic, C-level mindset

Course Topics

Topic 1. Strategy and Business Model
Business model as the mechanism for strategy monetization
Organizational alignment and management decision-making

Topic 2. Operations Management and Processes
Fundamentals of operations management for C-level executives
Processes, systems, and the operating model
Quality management, Lean, and continuous improvement

Topic 3. Project and Product Management
Project management
Agile approaches to product development

Topic 4. Scaling and Supply Chains
Scaling and strategy execution
Supply chains, logistics, forecasting, and inventory management
Business scaling

Topic 5. Operational Resilience and Technology
Operational resilience and Business Continuity Planning (BCP)
Automation, digital transformation, and AI in operations

Topic 6. Finance for Operations Leaders
Core principles and concepts of financial accounting
Business diagnostics: calculating and applying performance indicators
Fundamentals of corporate finance
Corporate finance toolkit

Topic 7. Marketing, Sales, and Change Management
The central role of the marketing function within a company. The evolving role of sales in the modern organization
Essential marketing principles for leaders. Building a marketing function within a company
Customer Journey as an operational process: customer psychology and sales strategy
The B2B sales operating model: from pipeline to system
Change Management: initiating change
Change Management: implementing change

Final Module. Business Model Integration
Business Model Integration workshop based on the Osterwalder framework

Speakers

Karine Petrosyan

Professional experience: Over 20 years in top management positions in international companies CEO of the international logistics company PTL Group Inc. Educational experience: Senior Tutor... ... read more

Oleksiy Gromyko

Managing Partner at the Project Management Bureau, Professor of Operations and Project Management at KSE Graduate Business School, Academic Director of the MBA programme, President... ... read more

Ivan Kompan

Founder of the First Kyiv Investment Club ... read more

Alona Lubchak

Management consultant, co-founder of the consulting company E5.Author of the book “Management Without Chaos: How Not to Drown in Operations.” Has been working in IT... ... read more

Oleh Zubchenok

Strategic adviser, supervisory board member, and certified corporate director with over 18 years of international experience in strategy, operations, and technology. Adviser to technology and... ... read more

Oleksii Filanovskyi

Author of the well-known books “The Brand Game” and “The Main Marketing Book,” which has become a kind of “marketing bible” in Ukraine. He is... ... read more

Oksana Vynnytska

Business coach, leading business trainer in sales and leadership with 11 years of experience, leadership mentor, expert in team growth, and advocate for meaningful business... ... read more

You will gain

40+ practical tools — from Process Architecture, the Operating Model Canvas, and Little’s Law to ADKAR, the Stakeholder Engagement Plan, and the Resistance Management Plan
A clear understanding of where your business is breaking down — the ability to diagnose process bottlenecks instead of merely addressing symptoms
Ready-to-use frameworks for assessing scalability — Scalability Assessment, Growth Bottleneck Analysis, and Process Maturity Assessment
A system of management metrics and operating rhythms — Balanced Scorecard, Management Cadence, and Leading and Lagging Indicators
A practical methodology for change management — from the Vision Statement and Communication Plan to diagnosing and overcoming team resistance using ADKAR and the Satir Change Model
A transition from “putting out fires” to systematic management — with practical tools for operations, scaling, and business transformation